Lost Your Passport in Da Nang? Step-by-Step Action Plan

💡 If you lose your passport in Da Nang, go to the ward police station (Công an phường) for the area where the loss happened and ask for a stamped police report. Da Nang is the hub city for Central Vietnam: the regional Immigration Office at 78 Le Loi, and the Korean Consulate General, are both here, so you are already at the centre of the emergency process.

What to do in the first 30 minutes

The moment you realize your passport is missing in Da Nang, retrace your last few hours: your hotel room safe, the bag at your restaurant table, the motorbike rental shop where you left it as a deposit. If you cannot find it, save your travel insurance emergency number and a digital copy of your passport data page to your phone immediately.

Call the Da Nang Visitor Center at (0236) 3 550 111. They speak English and Vietnamese and can route you to the correct ward police station or send a staff member to help you. This call costs nothing and can save hours. The full lost-passport guide for Central Vietnam has a printable checklist you can use alongside this article.

Where do you file a police report in Da Nang?

There is no tourist police force in Da Nang. You file the report at the ward police station (Công an phường) responsible for the area where the loss happened. Bring any identification you have: another government-issued document, a photocopy of the missing passport, or a driving licence. Prepare a short written note of when and where you last had the passport, plus your accommodation address in Da Nang.

Ask the officer for a stamped copy of the report, a biên bản. Do not leave the station without this document: you will need it at your embassy and again at the Immigration Office. Since mid-2025, Vietnam operates a two-tier local government with no district level, so ignore older references to a "district police station" and go to the ward station for the area where you lost the document.

Expect a language barrier at the station. Call (0236) 3 550 111 before you go to request interpreter support, or bring your hotel concierge with you. Confirm the station's hours before you travel, as some close midday.

Which embassy or consulate covers Da Nang?

The following diplomatic offices cover Da Nang and Central Vietnam. Call the emergency lines before travelling to any office; most require an appointment in advance. After your embassy issues an emergency travel document, Vietnamese Immigration at 78 Le Loi must still stamp it before you can depart.

• United States: The HCMC Consulate General covers Da Nang. Emergency: +84 28 3520 4200. State Department 24/7 helpline: +1-888-407-4747 (US or Canada) or +1-202-501-4444 (international).
• United Kingdom: British Embassy Hanoi and HCMC Consulate-General. Call +84 24 3936 0500 (routes to FCDO 24/7 assistance after hours). Apply online for an Emergency Travel Document.
• Australia: Embassy Hanoi +84 24 3774 0100; HCMC Consulate-General +84 28 3521 8100. DFAT 24/7 Consular Emergency Centre: +61 2 6261 3305. A reported passport is permanently cancelled, even if found later.
• Canada: Embassy Hanoi +84 24 3734 5000; HCMC Consulate-General +84 28 3827 9899. Emergency Watch and Response Centre 24/7: +1 613 996 8885 (call collect) or [email protected].

Korean nationals: your consulate is already in Da Nang

South Korean travelers in Da Nang have the most direct option in all of Central Vietnam: the Consulate General of the Republic of Korea in Da Nang is the only resident foreign consulate in the region. It covers Da Nang City, Hue City, and Quang Ngai Province, so there is no need to travel to Hanoi or Ho Chi Minh City for passport services.

In-hours phone: +84 23 6356 6100. After hours, call the Korean Ministry of Foreign Affairs 24/7 Consular Call Center at +82 2 3210 0404, which provides Vietnamese-language interpretation. Confirm the appointment procedure directly with the consulate before visiting.

How do you get the exit stamp at the Immigration Office?

Once your embassy issues an emergency passport or Emergency Travel Document, you still need a Vietnamese exit stamp on that new document before you can board a flight out of Da Nang. For Da Nang and all of Central Vietnam, the Da Nang Immigration Office at 78 Le Loi processes these cases.

Bring your police report (biên bản), the new travel document, and any paperwork your embassy has issued. Ask the officer what additional documents they require, as the checklist can vary. There is no fixed processing time: plan for at least a few working days and book your flight only after you have the exit stamp. If you face a language barrier, the Visitor Center at (0236) 3 550 111 can advise before you visit.

The Da Nang Help center covers all emergency services in Central Vietnam, including what to prepare before your Immigration appointment and how to contact your insurer.

What happens if your visa expires while you wait?

Vietnamese law does not automatically extend your authorized stay because your passport was lost or stolen. If the embassy and Immigration process runs longer than your visa permits, you face an overstay fine under Decree 282/2025. Fines start at 5,000,000 to 10,000,000 VND for an overstay of 16 to 30 days.

Go to the Da Nang Immigration Office at 78 Le Loi as soon as you have the police report. Explain the situation in writing and ask whether a short extension or a humanitarian exception is available. Staff there have handled emergency cases before, but no specific result is certain. Act early: do not wait until after your visa has already expired.

FAQ

My passport was stolen, not lost. Does anything change?

The steps are the same: file the police report at the ward station, contact your embassy, then go to the Immigration Office at 78 Le Loi. When you file the report, specify clearly that it was a theft. Check with your travel insurer before you go to the station, as some policies require specific wording in the report for theft versus loss.

Can I use a photocopy of my passport while waiting for the replacement?

A photocopy can help hotel staff identify you and is useful to have on hand, but it is not a valid travel document and is not accepted at official immigration desks. Carry several clear copies of the data page: they speed up the embassy appointment and the police report process.

What if I cannot speak Vietnamese at the ward police station?

Call the Da Nang Visitor Center at (0236) 3 550 111 before you go. They can provide interpreter assistance by phone or send a staff member to accompany you to the station. Your hotel concierge is another practical option. If neither is available, a translation app showing written Vietnamese on your screen can help communicate the basics.

Will I be fined for overstaying while waiting for emergency documents?

Possibly, if the process runs past your visa expiry date. Go to the Da Nang Immigration Office at 78 Le Loi with your police report as early as possible and explain the situation in writing. Overstay fines under Decree 282/2025 start at 5,000,000 VND for 16 to 30 days over the limit. Your embassy can also advise on requesting leniency from the Immigration Office.

Can the Da Nang Visitor Center help me through the whole process?

The Visitor Center at (0236) 3 550 111, with a desk also at 108 Bach Dang Street, can route you to the right ward police station and provide interpreter support. They are not a consulate and cannot issue travel documents, but they know the local process and can reduce the time you spend finding the right offices. Call them early rather than after you are already lost.

Official sources

• U.S. Embassy in Vietnam: replace a lost or stolen passport - emergency contacts and step-by-step process for US nationals. Verified September 2026.
• UK Government: emergency help for British nationals in Vietnam - Emergency Travel Document process and FCDO 24/7 helpline. Verified September 2026.
• Australian Smartraveller: lost or stolen passports - cancellation policy and Consular Emergency Centre number. Verified September 2026.
• Consulate General of the Republic of Korea in Da Nang - jurisdiction and emergency contacts for Central Vietnam. Verified September 2026.
• U.S. Embassy in Vietnam: Vietnamese visas and entry/exit - confirms the Da Nang Immigration Office at 78 Le Loi as the competent authority for Central Vietnam. Verified September 2026.