Card stolen or charged in Da Nang? Block, dispute, report.
Block the card first, dispute the charge today because there is a time limit, and file a police report your bank will ask for. I call the local branch in Vietnamese and come with you to report it.
- Bloquez la carte d'abord
- Contestez aujourd'hui, délai applicable
- Plainte police : composez le 113
- Numéros de blocage ci-dessous
- Gardez le PV tamponné
$30/hour, told before we start. I come to you in person, 7 days a week.
Bloquez la carte immédiatement, dans votre application bancaire ou en appelant le numéro d'urgence, avant toute autre chose.
Votre parcours de récupération, dans l'ordre
0 sur 4 faits
Entrez la date du débit pour voir votre délai
Bloquez votre carte
Carte étrangère ? Appelez d'abord le numéro au dos.
Dites-le en vietnamien
Do this now
- Block the card immediately in your banking app, or call your bank. This comes before anything else.
- Dispute the charge as unauthorized today. Card networks have a filing deadline, so do not wait.
- File a police report. Your bank and travel insurer will ask for the stamped record as proof.
- If an ATM kept your card, note the bank, machine location and exact time, and I call the branch to recover or void it.
Do not
- N'attendez pas de voir d'autres débits avant de bloquer, chaque minute où la carte reste active, elle peut être vidée à nouveau.
- Ne vous contentez pas de geler la carte dans l'application, un gel n'est pas une contestation formelle de fraude et la contestation a un délai.
- Ne sautez pas la plainte parce que la perte semble petite, votre banque et votre assureur exigent le document tamponné.
- Ne restez pas à attendre devant un distributeur qui a avalé votre carte, notez la banque, le numéro et l'heure, bloquez la carte, puis laissez-moi appeler l'agence.
Vietnamese bank branches rarely handle disputes in English, and the local police report has to name the transaction correctly. I call the branch, get you to the right station, and make sure the report matches what your bank needs.
Detailed guides
Step-by-step help for the parts of this that people ask about most.
You leave with the card blocked, a dispute filed on time, a stamped police report, and a signed English translation for your bank.
Want me to handle it with you?Message me and I come to you, do the Vietnamese, and get the documents that count.
Common questions
Can you get my money back?
I help you file the report and prepare the documents your bank needs. The refund decision is the bank's, but the right paperwork, filed fast, gives you the best chance.
The ATM ate my card, what now?
Freeze the card with your own bank, then I contact the local branch in Vietnamese to retrieve or void it. Do not wait by the machine.
How fast should I act?
Same day. Disputes have deadlines and a stale report is weaker evidence. Message me and I move immediately.
Stuck right now? I'm one message away.
Call, WhatsApp, Facebook or Zalo, in any language. I reply in minutes and come to you in person. $30/hour, told before we start.
Or tap to call: +84 868 918 843