Travel Insurance Claims in Da Nang: Documents You Actually Need

💡 To make a travel insurance claim in Da Nang, you typically need five documents: a stamped police report from the local ward police station, a hospital medical report or discharge summary, original itemised receipts with a clinic stamp, your insurer's completed claim form, and a short written account of what happened. The police report is the gating document: most insurers will not open a file without one.

Which documents does a travel insurer usually require?

Most travel insurance policies ask for a standard set of documents for a travel insurance claim in Da Nang, regardless of where in Vietnam the incident happens. Get this baseline set ready:

• Stamped police report (bien ban cong an): required for theft, accident, and most medical claims.
• Hospital medical report or discharge summary: confirms diagnosis, treatment, and dates of care.
• Original itemised receipts with a clinic or hospital stamp, for every expense you are claiming.
• Passport copy: some insurers require the original for verification.
• Proof of travel: booking confirmation, itinerary, or boarding pass.
• Completed claim form from your insurer, usually downloadable from their app or website.

Some policies also ask for a letter from your accommodation confirming your stay, or photos of damaged property. Check your policy schedule before travelling so you are not surprised at the hospital.

How do you get a stamped police report in Da Nang?

A police report for insurance in Da Nang is filed at the local ward police station (Cong an phuong) for the area where the incident happened. There is no dedicated tourist-police desk in Da Nang. Bring your passport and, if possible, ask your hotel to call ahead or send a staff member with you: operators speak Vietnamese only, and most stations do not have an English-speaking officer on duty.

Ask for a stamped copy before you leave. Without it, your insurer is unlikely to process the claim. The Da Nang Visitor Center (108 Bach Dang, tel. (0236) 3 550 111) can help route you to the correct station and assist by phone with basic translation. For a step-by-step walkthrough, see the Da Nang Help police report guide.

Which Da Nang hospitals can issue a medical report?

Three facilities serve foreign patients in Da Nang for insurance-related medical documentation. Confirm contact details directly before you need them, as these can change.

• Vinmec Da Nang International Hospital - 30 Thang 4, Hoa Cuong Bac, Hai Chau. Tel. 0236 3711 111; international patients +84 378 809 779. Open 24 hours. Ask the international patient desk for an English-language medical report or discharge summary. Many international insurers have direct-billing arrangements with Vinmec Da Nang.
• Family Medical Practice Da Nang - 96-98 Nguyen Van Linh, Hai Chau. Tel. +84 236 3582 699; 24-hour emergency +84 913 917 303. Foreign doctors on duty. The clinic is well-known for working directly with international insurers on billing. Call ahead to confirm the scope of services before attending.
• Da Nang General Hospital - 124 Hai Phong, Hai Chau. Tel. 0236 3821 118. Open 24/7. The main public hospital and common ambulance destination for serious emergencies. Documents are issued in Vietnamese only: expect to need a certified translation for your insurer.

See the Da Nang international hospitals guide for a full comparison of English-language services at each facility.

Do Vietnamese hospital documents need a certified translation?

If your medical report is issued in Vietnamese, which is standard at Da Nang General Hospital, your insurer will almost certainly require a certified English translation before processing the claim. A certified translation includes a signed statement of accuracy from the translator and, where the insurer requires it, a notarisation. Keep the original document with the hospital's official stamp, as the translator needs it for reference.

You can arrange a certified translation of your Vietnamese hospital documents through the Da Nang Help travel insurance report guide or through the Da Nang Help center. Turnaround for a standard certified translation is typically one to two business days; express service can usually be arranged.

What if the incident was theft or a stolen item?

For stolen property or a lost item in Da Nang, the police report from the ward police station is still the core document. Most policies require it to be filed within 24 hours of discovery: go to the station as soon as possible. Additional documents insurers typically request: a written list of the stolen items with estimated values, any receipts or photos of the items you can provide, and a letter from your accommodation confirming the incident. If your card was stolen, you will also need a letter from your bank confirming the card was blocked. For the card and bank steps in Da Nang, see the Da Nang Help stolen card guide.

FAQ

How long does it take to get a police report in Da Nang?

There is no fixed processing time. A straightforward report filed in person at the ward police station typically takes one to two hours. Language barriers can extend this; having a Vietnamese speaker with you speeds up the process significantly. File as soon as possible after the incident, since many insurers require the report within 24 to 48 hours of the event.

What if the police report is only in Vietnamese?

Most travel insurers accept a Vietnamese police report accompanied by a certified English translation. You do not need the police to translate it: a certified translator can produce an accurate English version from the Vietnamese original. Keep the original stamped report; do not submit it to anyone who cannot guarantee its return.

Should I pay the hospital and claim back, or call my insurer first?

Call your insurer's 24-hour assistance line first, if at all possible. Many can authorise direct billing at Vinmec Da Nang or Family Medical Practice Da Nang, which means you do not pay out of pocket at all. If you have already paid, keep every original receipt: most insurers will reimburse on a claim form with original receipts, but the process takes longer.

Can I submit photos of receipts on my phone instead of the originals?

Not usually. Most insurers require original receipts with a clinic or hospital stamp as the primary document. Phone photos may be accepted as supporting evidence or where originals are genuinely lost, but they are typically not accepted as the lead document. Ask for a printed receipt with the official stamp at the time of payment.

What if I need a Vietnamese document translated urgently in Da Nang?

Contact a certified translation service as soon as you have the document in hand. Express certified translation of a medical report or police report can typically be completed within 24 hours. Confirm that the service provides a signed, stamped certificate of accuracy: that is what your insurer is checking for, not a rough translation.

Official sources

• Vinmec Da Nang International Hospital - address, phone numbers, 24-hour service and international-patient department confirmed. Verified September 2026.
• Family Medical Practice Da Nang - address, phone numbers and 24-hour emergency line confirmed. Verified September 2026.
• U.S. Embassy in Vietnam: safety and security advice - emergency contacts and police-report guidance for US citizens in Vietnam. Verified September 2026.
• Da Nang City Government (English portal) - Da Nang Visitor Center number (0236) 3 550 111 confirmed. Verified September 2026.