Case Studies

A visitor lost their passport in Da Nang days before a flight, unsure whether to call the embassy, the police or the airline first.

We filed the stamped police report first, contacted the embassy for a travel document in parallel, and re-issued the exit stamp at 78 Lê Lợi. I interpreted at every counter.

A visitor realized they had overstayed, with the fine growing daily and a real risk of an entry ban, while street fixers offered shortcuts.

We confirmed the exact expiry, gathered the passport and entry stamp, and settled it on the record at Da Nang Immigration. I filled the Vietnamese forms and interpreted at the counter.

A Canadian traveler came off their bike near Mỹ Khê. Hurt, and facing a Vietnamese hospital, a cash deposit and a police process, with an insurance claim on the line.

I reached the hospital, set up a Letter of Guarantee so there was no cash deposit, interpreted with the doctors, and translated the police report and medical file. The claim paid in full.

A patient needed care in Da Nang but could not follow the diagnosis or the consent form, at risk of signing something they did not understand.

I interpreted with the doctors, set up direct insurance billing where possible, and kept every record and receipt the insurer would need.

A traveler spotted an unauthorized charge and an ATM that had swallowed their card, with a dispute deadline ticking and no Vietnamese to call the bank.

We blocked the card, filed the dispute the same day, and got the police report the bank required. I called the local branch in Vietnamese so nothing stalled.

A visitor was overcharged and pressured to pay, unsure how to push back or whether it was even worth reporting.

I called the driver and app support in Vietnamese, organized the evidence, and filed the police report and card dispute so a refund could actually hold.

After a theft, a foreign resident needed a stamped police report for their bank and insurer, but kept being turned away at the wrong station.

I took them to the correct ward station, listed every item and value accurately, and left with the stamped biên bản plus a signed English translation.

A traveler's claim kept bouncing: an unstamped report, an uncertified translation, an item list that did not match the policy.

I got the stamped, itemized report at the correct station and provided a signed translation formatted the way insurers accept, so it was claim-ready.