Case Studies

A visitor lost their passport in Da Nang days before a flight, unsure whether to call the embassy, the police or the airline first.

We filed the stamped police report first, contacted the embassy for a travel document in parallel, and re-issued the exit stamp at 78 Lê Lợi. I interpreted at every counter.

A visitor realized they had overstayed, with the fine growing daily and a real risk of an entry ban, while street fixers offered shortcuts.

We confirmed the exact expiry, gathered the passport and entry stamp, and settled it on the record at Da Nang Immigration. I filled the Vietnamese forms and interpreted at the counter.

A Canadian traveler came off their bike near Mỹ Khê. Hurt, and facing a Vietnamese hospital, a cash deposit and a police process, with an insurance claim on the line.

I reached the hospital, set up a Letter of Guarantee so there was no cash deposit, interpreted with the doctors, and translated the police report and medical file. The claim paid in full.

A patient needed care in Da Nang but could not follow the diagnosis or the consent form, at risk of signing something they did not understand.

I interpreted with the doctors, set up direct insurance billing where possible, and kept every record and receipt the insurer would need.

B., from Australia, put his bag in the overhead bin on a SGN-DAD flight. On landing his bank flagged an several thousand Australian dollars charge he never made: two cards were gone, the wallet was still there. The bank wanted a police report, and airport police would not take a statement without an interpreter.

He messaged me the same evening. I met him at the airport police at 7:30 the next morning, turned his notes into a proper statement (how many charges, what time, last four digits of each card), interpreted with the officers and signed as interpreter. He collected the stamped report for his bank the following day.

L. had cash and bank cards taken on a flight from BKK-DAD. He had already done the paperwork at the Da Nang airport police himself; the only thing missing was a translator to translate and sign. He found me by asking ChatGPT for an interpreter in Da Nang.

He sent his hotel location at 8:17. I collected the papers, sent both translated files on WhatsApp at 9:47 so he could keep his day, and hand-delivered the signed hard copies to his hotel at 13:11.

A traveler spotted an unauthorized charge and an ATM that had swallowed their card, with a dispute deadline ticking and no Vietnamese to call the bank.

We blocked the card, filed the dispute the same day, and got the police report the bank required. I called the local branch in Vietnamese so nothing stalled.

A visitor was overcharged and pressured to pay, unsure how to push back or whether it was even worth reporting.

I called the driver and app support in Vietnamese, organized the evidence, and filed the police report and card dispute so a refund could actually hold.

After a theft, a foreign resident needed a stamped police report for their bank and insurer, but kept being turned away at the wrong station.

I took them to the correct ward station, listed every item and value accurately, and left with the stamped biên bản plus a signed English translation.

A traveler's claim kept bouncing: an unstamped report, an uncertified translation, an item list that did not match the policy.

I got the stamped, itemized report at the correct station and provided a signed translation formatted the way insurers accept, so it was claim-ready.

A Nevada nonprofit corporation, a US humanitarian organization, needed its Annual List of officers, a Corporate Authorization Certificate appointing a Vietnamese representative, and two notarized passport copies translated from English into Vietnamese to set up an office in Vietnam. The documents had been drafted in the US with corporate wording and had not been checked against Vietnamese requirements.

I translated all 6 pages with every checkbox, seal and statutory reference kept, marked cut-off seals as [Bị cắt], restored the correct page order, and signed a certificate of accuracy. Alongside the translation I sent a written list of issues: two different addresses, an unresolved bracket option in the validity clause, passport copies belonging to people other than the appointee, no US-side authentication yet, and "branch" wording that does not match the registration types for foreign NGOs in Vietnam.

A foreign tenant, Mr. C., sued a Vietnamese landlord, Ms. L.T.H.D., over a withheld apartment deposit in Da Nang. He could not follow a Vietnamese court filing or produce documents the court would accept.

I interpreted and prepared the bilingual court file, the petition, evidence list, sworn translations and power of attorney, so he could bring his claim on equal footing. Names shown as initials.