Vietnam Emergency Numbers 113, 114, 115: Da Nang Guide

💡 In Vietnam, 113 (police), 114 (fire), and 115 (ambulance) operate 24/7 nationwide, but dispatchers speak Vietnamese only. In Da Nang, the most practical first call is the Tourist Support Center at (0236) 3 550 111, which can help foreigners and route them to the right service. For medical emergencies after hours, Family Medical Practice has a 24/7 English line at +84 913 917 303.

What do 113, 114, and 115 actually mean in Vietnam?

Vietnam uses three dedicated emergency numbers: 113 for police, 114 for fire and rescue, and 115 for a medical emergency. All three are free from any mobile or landline, including foreign SIM cards on roaming. They operate around the clock, every day, across the entire country, including Da Nang, Hoi An, Hue, and the surrounding provinces of Central Vietnam.

There is also 112, Vietnam's national search-and-rescue line. It handles large-scale natural disasters and coordinated rescue operations, not individual medical or crime emergencies. If you need police, call 113. For fire, call 114. For an ambulance or medical crisis, call 115.

The child-protection hotline is 111, available 24/7 for any situation involving children or minors. This number is separate from the three main emergency lines.

Will the dispatcher speak English when you call?

Almost certainly not. Vietnamese emergency dispatchers work in Vietnamese. This is the single most important thing to know before an emergency happens. If you dial 113 or 115 speaking only English, the dispatcher may stay on the line but be unable to help effectively.

The most reliable approach is to find a Vietnamese speaker and ask them to call on your behalf. Your hotel reception is the first place to try. Staff can relay your exact location, describe the situation, and stay on the line with the dispatcher until help is confirmed. A local shopkeeper, restaurant employee, or any passerby can also help. In a genuine emergency, do not hesitate to ask someone nearby.

If you must call yourself, speak slowly. State the name of your hotel or the nearest major landmark. Repeat the street name. Even a partial location helps the dispatcher route the call correctly.

The Da Nang Tourist Support Center: your most useful first call

The city of Da Nang operates a Tourist Support Center at (0236) 3 550 111, with a main desk at 108 Bach Dang Street (near the Han River waterfront) and additional desks at Da Nang International Airport. Staff here can offer basic English assistance and will connect your request to police, medical services, or another relevant city department.

This is one of the most practical numbers to save the moment you arrive in Da Nang. It is an official city service that understands the kinds of problems foreign visitors encounter. For any non-life-threatening situation, such as a minor theft, a scam, a dispute, or a question about where to go, call this number first before attempting to navigate a 113 call in Vietnamese.

For guidance on filing a police report as a foreigner in Da Nang, the Da Nang Help police report guide covers the process step by step.

Is calling 115 for an ambulance reliable in Da Nang?

Calling 115 connects you to the Da Nang Emergency Medical Center. An ambulance will be dispatched, but response times vary depending on traffic. Da Nang's city center and the beach roads near My Khe can be congested, particularly during peak hours and weekends. In outlying areas, response times can be longer.

For stable but urgent situations where the patient can be moved safely, many travel advisors recommend using Grab (the widely available ride-hailing app) to go directly to the nearest hospital emergency room. A GrabCar from most parts of Da Nang reaches the main hospitals in under 15 minutes, and the app shows the fare before you book.

• Da Nang Hospital (public ER): 124 Hai Phong, Hai Chau, Da Nang. Tel 0236 3821 118. 24/7 emergency. The main public hospital for serious trauma in Central Vietnam, well equipped for critical cases. No dedicated English service, but the trauma team is experienced.
• Vinmec Da Nang International Hospital: 30 Thang 4 St, Hoa Cuong Ward, Da Nang. Tel 0236 3711 111; international patients +84 378 809 779. English, Japanese, Korean, and French staff available. Dedicated international patient department.
• Family Medical Practice Da Nang: 96-98 Nguyen Van Linh, Hai Chau, Da Nang. Tel +84 236 3582 699; 24/7 emergency line +84 913 917 303. Foreign doctors, English-speaking, known for direct billing with some international insurers.

Verify insurance billing arrangements directly with your insurer and the hospital before your trip, as partnerships and costs can change without notice.

How to reach an English-speaking doctor around the clock

For urgent medical care with an English-speaking doctor, Family Medical Practice Da Nang runs a 24/7 emergency line at +84 913 917 303. Their clinic at 96-98 Nguyen Van Linh is also open during regular hours for consultations and follow-up care. Vinmec Da Nang International Hospital has a dedicated international patient department with multilingual staff, reachable at +84 378 809 779.

If you are staying in Hue or travelling north of Da Nang, the Hue Central Hospital International Medical Center (03 Ngo Quyen St, Hue) has English-speaking doctors and handles international patients. For guidance on finding a medical interpreter or navigating care in the region, visit the hospital interpreter guide or the full Da Nang Help center.

Costs for a GP consultation at an international clinic in Da Nang are roughly in the range of USD 60-100 or more, depending on the facility and the complexity of the visit. Always treat cost estimates as approximate and confirm with the clinic in advance.

FAQ

Can I call 112 in Vietnam the way I would in Europe?

No. Vietnam's 112 is a national search-and-rescue line used in natural disasters and large-scale emergencies, not a general-purpose number. For everyday emergencies, call 113 (police), 114 (fire), or 115 (ambulance).

What if the 115 dispatcher does not understand me?

Stay on the line, say your hotel name or nearest landmark slowly and clearly, and try to hand the phone to a Vietnamese speaker nearby. You can also call the Da Nang Tourist Support Center at (0236) 3 550 111 and ask them to relay an ambulance request for you.

Is there an English-speaking police unit in Da Nang?

There is no dedicated English-language tourist police force in Da Nang. Your best first contact is the Tourist Support Center at (0236) 3 550 111. For a report that involves theft, loss, or a crime, the Da Nang Help police report guide explains how to file a report at the local ward station.

Should I call 115 or take a Grab to the hospital?

Call 115 if the patient cannot be moved safely or if the situation is life-threatening and every minute counts. For stable but urgent cases, a Grab to the hospital emergency room is often faster in Da Nang. Save both options: +84 913 917 303 (Family Medical Practice 24/7) and the Grab app with your preferred hospital pre-entered.

What information should I have ready before calling a Vietnamese emergency line?

Prepare your exact location (hotel name, full address, or the name of a nearby landmark), a brief description of the emergency, the number of people affected, and a callback number. If you cannot speak Vietnamese, use simple terms, speak slowly, and provide place names as clearly as possible.

Official sources

• UK Government, Vietnam travel advice: getting help - confirms 113, 114, and 115 as Vietnam's emergency numbers. Verified September 2026.
• U.S. Embassy in Vietnam, safety and security advice - confirms emergency numbers and general safety guidance. Verified September 2026.
• Family Medical Practice Da Nang (official clinic page) - address, phone, and 24/7 emergency line verified August 2026.
• Vinmec Da Nang International Hospital (official page) - address, international patient phone, and language services verified August 2026.